U s a b i l i t y  T e s t i n g  R e p o r t  -  S A M P L E   D A T A Classic System Solutions, Inc.

Overview
Test Information / Executive Summary / Test Objectives / Participants / Test Facility / Back to Index

1.1 Test Information
Company name: Classic System Solutions, Inc.
Product name and version: CSS web site e-commerce flow
Usability administrator: Aviva Rosenstein
Test date: June 25, 2001
Report preparation date: July 1, 2001
Report author: Aviva Rosenstein, Ph.D.
Product development contact: Noel Prado
1.2 Executive Summary
High level overview of the test:

Participants were able to complete a purchase on the site with minimal assistance. However, all participants had difficulty finding the training products on the site. They also wanted more information about shipping and found the error messages uninformative.

The users' biggest challenges in navigating and using the site related to violations of expected web interaction standards and to an overall lack of visibility of the system status in many areas of the e-commerce flow. These problems were especially apparent in the workflow related to the billing and shipping information forms .
Summary of the methods: Three people with moderate to expert web browsing skills participated in an inductive, scenario-based set of tasks. A grounded, inductive method was used to maximize the understanding of the users' goals and cognitive maps related to the e-commerce flow for purchasing training materials.
 Click here to refer to the scenario materials used in this test.
Average results: Click here to view the mean scenario completion times.
1.3 Test Objectives
Test objectives: User Goals
  • Ability to find product information easily
  • Ability to navigate billing and shipping information forms with minimal confusion
  • Ability to successfully purchase products from the CSS e-commerce site

Business Goals

  • Increased rate of product purchases
  • Increased conversion ratios
  • Increased contacts by those interested in purchasing GUIguide
1.4 Participants
Number of participants tested: Three (3) participants were tested.
Key characteristics and capabilities of the user group: Moderate to extensive experience with web browsing.

Likely to purchase computer-based training products for their company over the Internet in the next year.
How participants were selected and whether they had the essential characteristics of the target user group: Convenience sample of users meeting the test requirements were recruited from a local information technology business.
1.5 Test Facility
Usability test setting: Desk in CSS offices, set up to imitate typical office working environment.

Copyright © 2002, Classic System Solutions, Inc.